JOB TITLE: Community Manager
DEPARTMENT: Group Culture
REPORTING TO: Head of Culture
CORE PURPOSE
Do you have a passion for people? Are you a team player? Are you creatively courageous? Our vision is to be the leader in creating meaningful human connections. We make our vision a reality by carrying out our mission every day: optimizing experiences by delivering the right content, at the right time and through the right channel. Our purpose, to Be Better, guides us as we do that.
If you answered yes to all the questions and would like to share in Blake’s purpose driven evolution, you might be the Community Manager that we need! Your management of our internal communication platforms, content conceptualization, creation and strategic delivery will play an important part in our people’s daily experiences. You would be responsible for helping create and drive positive people engagement that demonstrate Blake’s purpose, mission, vision, and values.
SUMMARY OF DUTIES OF A COMMUNITY MANAGER
- Generate shared identity and purpose through online and offline community engagement.
- Manage digital and print content distribution using multiple internal channels.
- Create aesthetically pleasing photo and video content that promotes our philosophy.
- Monitor engagement metrics, trends and goal fulfillment.
- Maintain meaningful relationships with employees, internal clients, and partners.
- Support Head of Culture in other culture related projects/ programs when the need arises.
KEY RESPONSIBILITIES OF A COMMUNITY MANAGER
CONTENT AND COMMUNICATION
- Manage channel network and platforms, content and campaign delivery and cultural events.
- Create and manage quarterly schedule for general content distribution and focused campaigns.
- Create photo and video content of people engagement, events, and other on-the floor activities.
- Work with the Marketing Dept. on content design and distribution tactics.
- Improve content and design standards, distribution means, and feedback processes.
- Work with the Program Administrator to continuously promote Culture Programs.
- Plan, promote, rollout and manage on premise and offsite events.
- Collect and correlate data on content, campaign and delivery efficacy.
- Regularly report insights which influence future content, engagement, and campaign strategies
- Manage and safeguard equipment and materials used for content creation.
COMMUNITY AND RELATIONSHIPS
- Manage and moderate internal online groups, channels and communities.
- Manage and support internal client relationships.
- Generate positive talking points, promote engagement, and participate in discussions.
- Collect and correlate data on user, community, and participation rates.
- Regularly report insights which influence future content, engagement, and campaign strategies
- Actively collaborate on strategies that generate high engagement and participation rates.
- Regularly report insights which influence community engagement and support strategies.
- Maintain vendor relationships through as needed contact and timely follow through.
CHANNELS, PLATFORMS, AND INTERFACES
- Manage and support engagement software platforms, digital and analogue channels.
- Create practical and aesthetically pleasing front end interfaces.
- Manage channel, platform, and interface support with vendors.
- Facilitate vendor/ employee onboarding and account management.
- Provide training and support to platform users.
- Monitor, analyse and report on channel, platform, and interface performance.
- Identify new platform, services and interfaces that create valuable people experiences.
QUALIFICATIONS AND EXPERIENCE
- 1-2 years’ work experience as a communication, community manager or marketing administrator.
- Bachelor’s Degree, Diploma and/ or certification in Marketing, Journalism and/ or Copywriting or related field of study. Relevant experience may substitute for the degree requirement.
- Bilingual proficiency in English and isiZulu is essential, including excellent spoken and written ability.
- Additional languages are advantageous.
- Strong social media and community platform skills
- Driver’s licence advantageous.
REQUIRED SKILLS OF A COMMUNITY MANAGER
- Strong writing skills including grammar, spelling, and metaphor formulation.
- Strong Microsoft Office skills: Word, Excel, PowerPoint, and Outlook.
- A great understanding of social media and other communication channels.
- Ability to think critically and out-of-the box.
- Ability to translate strategic direction into tactical execution.
- Ability to manage and adapt content pillars, types and distribution schedules.
- Ability to develop and maintain relationships with team members, leadership, and clients.
- Strong work ethic that drives individual and team progression.
- Must be able to complete projects and meet deadlines with limited supervision.
- Honesty, personal/ professional integrity, high energy, and creativity.
- Ability to work well under pressure with a focus on always hitting deadlines.
- Critical thinking that is solutions driven toward achieving objectives and goals.
- Strong sense of quality control by paying attention to details.
- Understanding of customer services, satisfaction, and support.
- Ability to gather, analyse, interpret, and report on data
If you’re interested and meet the above requirements then email jody@blake.co.za with an updated copy of your CV. If we’d like to interview you, you’ll be contacted directly by us, and a meeting will be set up. If you aren’t contacted after 14 days, please consider your application unsuccessful.
